Compensation to consumer due to power utility company's fault

I was combing for information in the Electricity Supply Act 1990 to see if there is a clause to give consumers the rights to claim from the utility companies - TNB, SESB, SEB - for electrical appliances and equipment damages due to voltage surges and dips in the power supply system.

I am currently working on a claim against SESB for faulty equipment due to over voltage at their 415V LV supply system with no favourable result so far. I could not find the pertinent clause, but would appreciate it very much if anyone can point me to it.


Go ahead, make the claim

Can you actually claim for damaged equipment, and in what circumstances can you possibly win a case against these power utilities? Well, based on the following cases, you may have a chance:


Case #1: In 2011, Sarawak Energy Berhad paid RM1,695.40 in compensation to two consumers




Case #2: In 2012, Sabah Electricity Sdn Bhd promised to investigate and consider compensation


The best option, as it seem, is to go to the Consumer Claims Tribunal and provide to them as much details as possible, but most importantly the followings:

• Claimant's detailed information,
• Police Report,
• List of damaged equipment,
• Original receipt of equipment repair, etc

In the SEB case, the consumers have written earlier to the power utility company but their complaints went unanswered and that was when they decided to approach Consumer Claims Tribunal Malaysia.

So there. Know your rights and play your role, and plug some holes in your pocket.

TheGreenMechanics: The Acts pertaining to electricity supply seem to be not so friendly when it come helping the consumers. Aren't consumers the backbone for the existence of the power utility companies?

Someone can point me to a clause in the act that can save my day, please?

Personal Injury Solicitor

I took this picture 2 days after the train-lorry collision near Kota Kinabalu International Airport on 30th October 2011 and it reminds me of the few personal accident insurance policies I have signed up for.

It reminds me of a fellow Kota Kinabalu blogger (I can't really recall which one) mentioning the importance of life insurance while at the same time thinking about injuries sustained by the passengers of the ill-fated train. For those who have Personal Accident insurance (PA), I suppose it is a straight forward contact-your-agent-and-sit-wait kind of process they have to go through. I read about Personal Injury Solicitors which is available in other countries, to handle cases involving insurance claim due to negligence of other party. This ensures that nobody unduly suffers from somebody else’s mistake.

I am not saying or passing a judgement that one party or another in the above case is at fault. I'm just wondering if we have this kind of service provider in our country. You know, something like in some countries, solicitors/lawyers look for some faults and collaborate with a willing person to take some legal action and benefit from there. This is an extreme example but, yeah, someone like a helper to 'solicit' on our behalf.

Can anyone, especially insurance agent/solicitor enlighten us?